How WhiteCat Video Studio handles data.

1. What We Collect

We collect account information such as your email address, login method, verification status, display name, and account security logs. We also collect the product names, target markets, prompts, uploaded product photos, optional host or face images, reference videos or URLs, generated scripts, generated videos, captions, order records, and credit usage needed to provide the service.

2. Payments

When paid checkout is enabled, payments may be processed by a third-party merchant of record or payment provider. We may receive transaction identifiers, purchase status, product or price information, customer email, tax-related checkout metadata, and refund status. We do not store full payment card numbers or card security codes.

3. How We Use Information

We use information to create and manage your account, process video generation jobs, store and display your video library, apply and deduct credits, provide customer support, detect abuse, protect the service, improve reliability, and comply with legal, tax, payment, and platform safety requirements.

4. Uploaded Assets and AI Providers

To generate videos, uploaded assets and prompts may be transmitted to AI model providers, storage providers, and infrastructure services involved in the generation workflow. We use these services to process your request, create previews, store finished assets, and deliver downloads. You should not upload materials unless you have the rights and permissions needed to use them.

5. Retention

Generated videos and related delivery records may be retained for a limited period, currently described in the product interface. Some logs, transaction records, security records, and accounting records may be retained longer when required for fraud prevention, dispute handling, tax, legal, or operational reasons.

6. Sharing

We do not sell your personal information. We may share data with service providers that help us run the product, including hosting, object storage, AI generation, email delivery, analytics, security, and payment processing. We may also disclose information if required by law, to protect users, or to investigate fraud, abuse, or security incidents.

7. Security

We use technical and organizational safeguards designed to protect account data and uploaded assets. No online service can guarantee absolute security, so you should use a strong password, keep your account access private, and avoid uploading materials you are not authorized to process.

8. Your Choices

You may request access, correction, deletion, or export of your personal information where applicable. Some information may be retained when needed for legal, payment, security, or dispute-resolution reasons.

9. International Use

WhiteCat Video Studio is designed for global e-commerce sellers. Your information may be processed in countries where our infrastructure providers, payment providers, or AI model providers operate.

10. Contact

Privacy questions can be sent to [email protected].